Our Terms and Conditions.

Payment schedule depends on the selected logistics option, as stated in the Installation or Delivery / Pickup Terms below.

Payment is confirmed only upon receipt of proof of payment.

Contract Authority

This quotation, once signed or approved by the client and accompanied by the required down payment, serves as a binding contract authorizing Dizon Media to perform the specific job detailed herein.

Pricing and Taxes

All prices are VAT exclusive, unless otherwise specified in the quotation.

Delivery and installation fees vary depending on project location, rate, and complexity.

Quotation Validity and Price Adjustments

This quotation is valid for the period stated herein. Unapproved quotations past their validity period are subject to price revision.

After approval, prices will only be adjusted for client-requested changes in specifications, quantity, or schedule, or for government-imposed duties and taxes. Dizon Media will notify the client in writing before any adjustment. If the client does not accept the adjusted price, the client may cancel, subject to the Withdrawal, Rescheduling, and Cancellations terms.

Withdrawal, Rescheduling, and Cancellations

Withdrawal from an approved or signed quotation will incur fees corresponding to work already performed and materials already procured. The down payment will be applied to these costs and is non-refundable to that extent.

Installation, delivery, or pickup schedules, once confirmed, are final and binding.

Rescheduling requested by the client will incur additional rescheduling or mobilization charges.

If Dizon Media needs to reschedule due to causes beyond its control, the client will be notified as early as possible and a new schedule will be arranged at no extra charge.

Layout Approval and Design Changes

Once the client approves the final layout or design, no revisions, color changes, or alterations will be accepted.

Dizon Media shall not be held liable for any dissatisfaction, spelling errors, or design concerns after final approval. The client is responsible for checking all text, spelling, and details before approving.

Any changes made after approval will be treated as a new order with separate costs.

Color Accuracy

Colors displayed on digital screens may differ from actual printed or fabricated colors.

Clients may: (a) visit the site to confirm the color before production; or (b) request a color sample or panel for pickup via third-party courier at their own expense.

If the client declines both options, Dizon Media will not be held liable for any variance between on-screen and actual output colors.

Ocular Inspection

Dizon Media requires an ocular inspection to verify site measurements, mounting conditions, and overall feasibility.

If the client opts to waive the ocular inspection, Dizon Media will rely solely on client-provided details. In such cases, the client assumes full responsibility, and Dizon Media shall not be liable for any issues resulting from incorrect measurements or unsuitable site conditions.

Production Lead Time and Force Majeure

Estimated lead time begins only upon layout approval and down payment confirmation.

Dizon Media shall not be liable for delays or failure to deliver arising from causes beyond its control, including but not limited to acts of God, war, explosions, shortage of materials, equipment breakdown, labor strikes, or other industrial disturbances.

Scope of Work

Dizon Media's services are limited to site ocular inspection, supply, fabrication, delivery, and installation of signages, as stated in the quotation.

Assistance with permits or other external processes will only be provided if agreed upon in writing and may incur extra charges.

Client Responsibility and Indemnity

The client shall ensure that the signage or design does not infringe any third-party intellectual property rights.

The client agrees to indemnify and hold harmless Dizon Media from any claims, damages, or expenses arising from such infringement.

Payment Defaults and Interest

Outstanding balances past the due date will incur interest of two percent (2%) per month until fully paid.

The client will also be liable for all costs, charges, and expenses, including legal fees, incurred by Dizon Media in recovering overdue payments.

Sales Invoice

A Sales Invoice can only be requested once the project is fully paid.

Client-Caused Delays and Schedule Impact

The client shall be held liable for any delay caused on their end, including but not limited to incomplete site preparation, unavailability of an authorized representative, missing permits or clearances, or failure to meet any agreed schedule.

Since such delays may affect the schedule of the next confirmed installation, delivery, or client, Dizon Media reserves the right to cancel or reschedule the affected installation, delivery, or pickup without liability.

The client shall be liable for any additional costs or expenses incurred by Dizon Media as a result of the delay, including mobilization fees, rescheduling charges, and costs arising from the disruption of subsequent scheduled installations or deliveries.

Storage and Unclaimed Items

Dizon Media will notify the client once the items are ready for delivery, pickup, or installation. Items will be stored free of charge for seven (7) days from this notice.

Starting on the eighth (8th) day, a daily storage fee will apply per item until the items are delivered, picked up, or installed:

• 4 sq. ft. and below: ₱50 per day
• 5 to 16 sq. ft.: ₱100 per day
• 17 sq. ft. and above: ₱150 per day

Storage fees apply whether the delay is due to unpaid balance, the client's unavailability, or site unreadiness, and must be settled before release or installation.

After the free storage period, Dizon Media will exercise reasonable care but shall not be held liable for any deterioration or damage resulting from extended storage, including dust, discoloration, or aging of LED and electrical components.

If the items remain unclaimed for sixty (60) days from the ready notice, and after written notice to the client, the items will be considered abandoned. Dizon Media may then dispose of them and apply all payments received to production, storage, and disposal costs, without refund.

Limitation of Liability

Dizon Media's liability is limited to the repair or replacement of defective signage under warranty.

Dizon Media shall not be liable for indirect, incidental, or consequential damages, including loss of income, business interruption, or color mismatch due to unverified samples.

Payment Terms

50% down payment upon approval; 50% balance to be settled before delivery or pickup.

Pre-Dispatch Documentation

Before delivery or pickup, Dizon Media will send photos and a video of the finished items showing that they are complete, in good condition, and working properly.

The client or an authorized representative must inspect the items upon delivery or pickup. Once the items have been delivered or picked up, they become the full responsibility of the client.

Delivery

Delivery will be booked through a third-party courier or transport provider, as Dizon Media does not operate its own delivery fleet.

The delivery fee may vary depending on project location, vehicle requirements, courier rates, and schedule.

Delivery is subject to completion of production, payment status, and route availability.

Additional charges may apply for failed delivery attempts, restricted access, waiting time, or change of delivery location.

Clients may use their own preferred courier, provided that the client arranges and handles the shipment. In that case, Dizon Media will not be held liable for any damage incurred during shipping.

Pickup

The client will be notified once the items are ready for pickup. The client is responsible for arranging suitable transport, and Dizon Media will not be held liable for any damage incurred during transport.

Crating (Provincial Shipments)

Couriers such as J&T and LBC require items shipped to provincial areas to be crated. Crating will be added to the quotation when required.

• ₱150 per sq. ft.: 1x1 ft, 1x2 ft, 1x3 ft, 2x2 ft
• ₱100 per sq. ft.: 1x4 ft to 1x8 ft, 2x3 ft to 2x8 ft, 3x3 ft to 3x8 ft, 4x5 ft to 4x8 ft

Example: 3x4 ft = 12 sq. ft. x ₱100 = ₱1,200

Warranty

The warranty covers the power supply only, for three (3) months from the date of delivery or pickup, or from the eighth (8th) day after the ready notice, whichever comes first.

Claims must be supported by a clear video showing the issue with the power supply.

The client must read and follow Dizon Media's signage guidelines, especially the reminders on electrical compatibility, before connecting or installing the signage.

The warranty is void if the signage is intentionally damaged or scratched; installed, modified, or tampered with by a third party without following Dizon Media's guidelines; or damaged by negligence, misuse, improper handling, or wrong electrical connection.

The warranty does not cover natural wear and tear.

Warranty service covers repair or replacement of the power supply at Dizon Media's discretion, excluding transportation costs.

After-Sales Service

If a repair, troubleshooting, or site visit is required due to damage, incorrect installation, improper handling, wrong electrical connection, non-compliance with Dizon Media's guidelines, or any issue caused by the client or a third party, the client will be held accountable, and all repair, replacement, service, and transportation costs will be shouldered by the client.

If the issue is due to a manufacturing defect or Dizon Media's workmanship, the repair or service will be covered under this warranty.

Payment Terms

50% down payment upon approval, 35% before installation, and the remaining 15% upon turnover.

If the 15% balance is not received within seven (7) days from turnover, the late payment interest under the Payment Defaults and Interest terms will apply starting on the eighth (8th) day.

Site Requirements and Readiness

The client must provide the required water and electrical supply, safe access, and a clean, fully prepared site.

By confirming the installation schedule, the client guarantees that the site is ready for installation.

If the site is under construction, incomplete, or unsafe, Dizon Media reserves the right to postpone or cancel the installation. A cancellation or remobilization fee may apply.

Installers waiting on site for more than 30 minutes due to client delay, site issues, or missing access will incur waiting time fees per hour.

If the client is more than one (1) hour late on the agreed installation time, Dizon Media reserves the right to cancel or reschedule, with applicable cancellation or waiting charges.

Electrical Works

Installation covers only tapping (connecting) the signage to electrical works that are already prepared and ready at the signage location.

Preparing the electrical setup for the signage, such as new wiring, conduits, outlets, switches, circuit breakers, or a dedicated line from the electrical panel, is not part of Dizon Media's scope. The client must have it prepared and ready before the installation date.

Permits and Site Restrictions

The client is solely responsible for obtaining, organizing, and complying with all necessary permits, licenses, and requirements before and after installation.

The client must provide Dizon Media with copies of all required permits and clearances before the scheduled installation date.

If the installation team arrives at the site and cannot proceed due to lack of permits, building restrictions, or unnotified requirements, the installation will be rescheduled and the client will be charged a new installation or mobilization fee.

If the client requests assistance from Dizon Media in securing permits, additional service charges will apply.

Installation Schedule and Additional Charges

The installation schedule is subject to final layout approval, site readiness, weather conditions, and building or mall approval.

If installers need to tap the electrical supply farther than two (2) meters from the signage location, additional charges will apply.

Midnight, holiday, rush, difficult-access, or special-equipment installations (such as scaffolding, boom lifts, or cranes) are subject to additional charges.

Dismantling

Any damage resulting from dismantling, such as to paint, wall finishes, or any other surface or item affected when signage or a structure is removed, is not the responsibility of Dizon Media and shall be shouldered by the client.

Retouching, repainting, or reconstruction of the affected area is not included, unless arranged beforehand and the client agrees to pay for it as an additional service.

Turnover and Acceptance

Upon completion, Dizon Media will send photos and a video of the installed signage showing that it is complete, properly installed, and working, as turnover documentation.

The client or an authorized representative must inspect the installed signage and sign the turnover or acceptance form. If no concerns are raised in writing within three (3) days from turnover, the installation is considered accepted.

Warranty

Dizon Media provides a three (3) month warranty on workmanship and materials, starting from the date of turnover.

Claims must be supported by clear photos or a video showing the issue.

The warranty is void if the signage is intentionally damaged or scratched; modified, relocated, or tampered with by a third party; or damaged by negligence, misuse, improper handling, or wrong electrical connection.

The warranty does not cover natural wear and tear.

Warranty service covers repair or replacement at Dizon Media's discretion, excluding removal, reinstallation, and transportation costs.

After-Sales Service

If a repair, troubleshooting, or site visit is required due to damage, improper handling, wrong electrical connection, or any issue caused by the client or a third party, the client will be held accountable, and all repair, replacement, service, and transportation costs will be shouldered by the client.

If the issue is due to a manufacturing defect or Dizon Media's workmanship, the repair or service will be covered under this warranty.